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FAQ
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FAQ
FREQUENTLY ASKED QUESTIONS
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RETURN AND REFUND POLICY
Refund policy
Our exchange policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we cannot offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
● Product is defective
● Product must be in original packaging
● Product must be unused
To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Shipping items
To exchange an order, you must contact us first.
Defective items for an exchange can be mailed to 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs for the item(s) that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is
found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Why Use USA Manufactured Products?
Vitamins manufactured in the USA are heavily tested. The testing requirements for dietary supplements in the USA are quite stringent. Consumers prefer vitamins manufactured in the USA because they can rest assured that the product has been subjected to several quality assurance tests before making it to the shelves. These tests verify that the ingredients listed on the supplements are indeed in there and that there are no garbage fillers that are unnecessary or even detrimental to the health of consumers. For supplements that come from other countries, there is no way of verifying if they have been through all the necessary tests for ensuring quality and efficacy.
Product Delivery
Products will be delivered 5-7 business days after purchase